Bartaile will happily accept unworn, unwashed and unaltered merchandise in saleable condition with original tags attached for a full refund or an exchange.
Your return must be received within 30 days from the date you received your shipment.
To process a return or an exchange:
1 - Send us an email to firstname.lastname@example.org and include your name, order number and whether you're returning the item for a refund or exchanging for a different style.
2 – We will respond with a haiku and a prepaid return shipping label. Yes, we're kinda into haikus.
3 - Once you receive that, please send the item in its original packaging to the address provided in the email.
Once we receive your package, we will promptly issue a refund for the items that you specify. Your refund will be credited to the same credit card used to make the original purchase. Please allow 10 business days to ensure that your refund is credited. You will be notified via email when your return package is received and your refund has been processed.
Exchanges are typically faster. YAY!
For U.S. customers, please only send returns using our pre-paid return labels so that we can track each package once it leaves your hands. We cannot guarantee a lost return that has been sent using a method other than our pre-paid return labels.
If you are living outside of the U.S. and need to make a return, please follow the instructions above. We will not be able to issue a return label (we’re working on it!), but you will still get a haiku and some return instructions.
We offer free ground shipping on all orders within the continental U.S.
Most of our orders are shipped within 24 hours of purchase, pending availability and credit verification. Once your order is shipped, we estimate you will receive your order within 3-5 business days of its ship date. Shipping times may vary, but we work hard to get you your order as soon as possible.
Please note, we do not ship on the weekend or holidays.
We are unable to ship to P.O. Boxes at this time.
We ship anywhere in the world.
However, we are unable to provide free shipping and returns to our international friends at this time. We are working on it because nothing would make us happier than sending you Bartaile products hassle-free.
Once your order is shipped, we estimate you will receive your order within 7-10 business days of its ship date. Shipping times may vary, but we will get it to you as fast as possible depending on where you are.
Please note, we cannot cover the cost of customs, duties, or taxes. These are the responsibility of the receiver and due upon receiving your package.
As always, if you have additional questions or if you just want to say hi, reach us at email@example.com